A clear route for review and escalation.

Start with the relevant team

For admissions write to admissions@eastatlanticu.com; for technical or service support write to support@eastatlanticu.com.

Submit a clear complaint

• Your name and contact route.
• Application or ticket number, if available.
• A concise description and relevant date.
• The outcome you want reviewed, without unnecessary sensitive data.

Review and response

The case is recorded and routed to the responsible team. Additional information or identity verification may be required before an individual record is discussed.

Escalation

If the response does not resolve the issue, ask for escalation and include the case number and why the earlier response was insufficient.